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Ardex Warranty

The value of a manufacturer’s product warranty or guarantee varies enormously and its value cannot be judged by the period it is valid for, but by what it covers during the period.

The Ardex Australia Guarantee or Warranty covers the:

  • repair or replacement of the product PLUS;
  • the costs of re-installation of the product PLUS;
  • the costs of replacement of any immediate covering such as tiles or carpet.

Some manufacturers only cover the replacement of the material (eg waterproof membrane) which they discount by the years the defective material had been installed.

The cost of a floor leveller, waterproof membrane, tile adhesive and grout represents a very small percentage of the total cost of any repair job resulting from a manufacturer’s defective product. A guarantee or warranty that only insures the job for repair and/or replacement of the defective product (ie. waterproof membrane) regardless of the period is next to worthless.

So next time you consider a product guarantee, make sure you look past the term of the guarantee and into what it covers. Ardex Australia offers either a Product Warranty or a SystemARDEX Warranty on all Ardex products.

Product Warranty
A product warranty is applicable on all Ardex products for a period of between 10 - 20 years depending on the product. Ardex warrant that their manufactured product is free from defects as well as being suitable for the purpose for which it is intended, that is as long as it has been applied in accordance with the Ardex published literature.

SystemARDEX Warranty
The SystemARDEX Warranty is project specific and warrants that the SystemARDEX combination of products that forms the total system are free from defects, are 100% compatible and the system combination is suitable for the purpose intended.

The SystemARDEX Warranty is designed for applications involving multiple Ardex products that form a system for a particular purpose. For example, floor surface preparation prior to laying vinyl may include up to five different Ardex products and the total SystemARDEX combination would be warranted as being free from defects, totally compatible and suitable for a particular project application.

Extended Warranty
For an extended warranty or one that includes an installation of non-standard product combinations (eg product combinations that are not detailed in our published data sheets) you need to contact the Ardex Technical Services Department on 1800 224 070 prior to the installation for our best recommendations.

If you require further information, a Product Warranty Request Form or a SystemARDEX Warranty Request Form to be sent to you please contact lyn.cridland@ardexaustralia.com.

PLEASE ALLOW TWO WEEKS FOR THE PRODUCT WARRANTY/GUARANTEE TO BE COMPLETED BY ARDEX.